Felicity Brand, Open Strategy Partners. Felicity has more than ten years of experience as a writer and technical communicator. She spent the ten years before that as a business analyst. She has spent much of her career writing a variety of technical content for internal and external consumption—from online help to manuals, release notes, and in-house product training webinars, to web content and white papers. Felicity has a special knack for designing visuals and illustrations and a passion for clearly communicating technical concepts.